The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy.  The document must include the following:

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

Privacy Policy

privacy policy must contain the following statement:

“SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes” 

TCR REGISTRATION

SMS Message Details: What service does your company or business provide to your customers?

Besides the information that you already have please add the estimated amount of message that the whole account will be sending per day

For example: We will send an estimated amount of 50 messages per day across all number.

SMS Message Details: Provide 3 – 5 examples of messages your employees typically send for the use case(s) selected above.

Besides the messages that you already have at least one of the examples must have “Reply STOP to opt-out of SMS messaging”

SMS Message Details: How do you obtain consent to send text messages?

In this section you will have to selected one of the written consent such as “They fill out a website form”. A pop up will appear and you will need to copy https://antichisaporiusa.com/contact-us/ and paste it on the pop up, click on both of the checkboxes and finally save it.

Regards,
RingCentral TCR Support